Every order. On video. Dispute-proof.
A seller in a Malaysian marketplace group put it plainly last week: sales are up, the bank account is not. Nothing dramatic happened, no big refund, no lost parcel. The order volume simply grew, and the percentage lines grew with it. That is the trap in a shopee fee breakdown: the number you see in the app is not the number you keep.
If you price from gross merchandise value (GMV), you are pricing from a number that was never yours. Here is what actually happens to a RM100 order in 2026, line by line.
What a RM100 order actually keeps
Take a RM100 order paid the normal way, sold outside any cashback or live programme. The percentage lines most sellers quote are roughly 10.26% commission, roughly 5.94% for the programme fee, and roughly 3.78% transaction fee, all SST-inclusive. That is about 19.98% before the flat charge, plus RM0.54 platform support fee. So RM100 in means roughly RM79.48 recorded to you.
Change two conditions and the same order keeps about RM75.16. Nothing about your pricing changed, the payment method and the channel did. Those two conditions are worth understanding before you set a price, because they are the difference between a 20% haircut and a 25% one.
Those figures are third-party estimates (February 2026), and rate cards differ by category, programme and promotion, confirm your own in your Seller Centre before rebuilding a price list on them.
The four lines on every Shopee fee breakdown
When sellers ask where the money went, the answer is almost never one charge. It is four, stacked:
- Commission, the headline rate, and the one that has moved the most in 2026.
- Programme fee, what you pay to sit inside a shipping or cashback programme.
- Transaction fee, the payment processing line; it is not one number, see below.
- Platform support fee, a flat RM0.54 per order.
Only the first line tends to be in sellers’ heads when they price. The other three arrive quietly because they appear as deductions rather than notifications.
The two lines that move the most
Two conditions shift the transaction line and add a channel line, and neither shows up in the headline commission.
First, instalment payments. When a buyer checks out with SPayLater, the transaction fee is higher than the standard rate, roughly 4.86% instead of 3.78%, a swing of about 1.08 percentage points. On a RM100 order that is a little over a ringgit. Across a month of instalment-heavy orders, it is a subscription you never agreed to.
Second, live selling. Orders attributed to Live Xtra carry roughly 3.24% (SST-inclusive) on top. If you sell live a few nights a week, a real slice of that revenue is committed before the parcel is packed.
Both are third-party estimates (February 2026), and both are the kind of line sellers discover after the fact, search interest for these exact fee rows is thin, which tells you most sellers only learn about them from their own settlement.
TikTok Shop: same shape, one big cap
TikTok Shop stacks the same lines, with one twist worth knowing: Bonus Cashback is approximately 4.86%, and it is capped at roughly RM50 per order, which kicks in around the RM1,029 order value mark. Mid-value orders pay the full percentage on every ringgit; large orders effectively pay a flat RM50. Sellers who price one average rate across all bands are guessing. Outside any cashback programme, the stack is closer to 14% before the flat line.
What a flat RM0.54 does to small orders
Percentage fees scale with your price. A flat fee punishes your cheapest SKUs. On a RM100 order, RM0.54 is half a percent and easy to ignore. On a RM15 order, that same RM0.54 is about 3.6% of revenue, for a fee you may not have known existed. If your catalogue has a long tail of accessories and add-ons, flat charges bite exactly the products you sell most often.
Why “estimated” is the honest word
Platform fees in Malaysia are not a fixed public table. They vary by category, change with promotions, and change again when a programme is adjusted. The same seller can pay a different effective rate on two orders placed the same day.
So the honest way to work is not to memorise a rate card from a blog. Check your own settlement and your own Seller Centre, price from the number you actually receive, and re-check after any platform notice. Anyone quoting a single “Shopee takes X%” is simplifying or selling.
How to price with the number you actually keep
Practical sequence, about ten minutes per SKU group:
- Pick your real rate: standard payment or instalment-heavy, programme or not, live or not.
- Add the flat RM0.54, plus anything you carry on shipping, SSFS is RM0.28 per order (RM0.18 Preferred), and SST on shipping applies to TikTok Shop orders from 7 September 2026.
- Subtract that from your price, then subtract cost of goods, ads and affiliate commission.
- Only then decide the percentage margin you are happy with.
Our free Fee & Profit Calculator covers Shopee, TikTok Shop and Lazada with the full line list, and the shipping SST change is covered in our post on TikTok Shop SST 6%.
Margin is only half the risk though. A thin margin means one disputed order can wipe out the profit from a week of them, and a disputed order is decided on evidence of what you packed, empty-box, parcel-swap and item-not-received claims all turn on the same question. Our SSFS post explains why fee automation does not cover packing disputes, and if a buyer pays with instalments and then claims, checking them first through Buyer Check costs nothing.
Know the fee you pay. Keep proof for every order you ship. Then your margin survives both.
Want the full fee list in one place? The Fee & Profit Calculator is free, sign in once and it keeps your numbers, alongside the packing-proof tools that stop a thin margin becoming a lost dispute.
Packory records packing video for every order, hands-free, order-linked and verifiable, so a claim becomes a question of facts rather than a story. Free to start: start free