PACKORY BLOG
Proof, not promises.
Seller guides for Malaysian e-commerce, disputes, empty-box claims, seller protection, and packing evidence that holds up.
E-commerce Regulations in Malaysia: What Sellers Must Disclose
E-commerce regulations in Malaysia now ask for 10 disclosure items, not 8. The full list, with the Bahasa Malaysia wording you can paste into a shop.
Shopee Non-Fulfilment Rate in Malaysia: What Counts and How to Keep It Low
Shopee non fulfilment rate in Malaysia: what counts in the 7 day window, what does not, and the evidence that keeps a return off your rate.
Shopee Return Shipping Fee in Malaysia: Who Pays and How to Claim
Shopee return shipping fee in Malaysia: what an unsuccessful order fee contains, when sellers are not charged, and the evidence a dispute needs.
Shopee Scammer Calls and WhatsApp Messages in Malaysia: How to Tell Real From Fake
Shopee scammers call and WhatsApp sellers pretending to be official. Here are the checks that separate a real Shopee contact from a fake one.
How to Set Up a Packing Video System for Your Parcels (Malaysia)
A packing video system you can run in a small Malaysian shop: where to put the camera, what stays in frame, and what the clip can and cannot prove.
Shopee Affiliate Commission in Malaysia: Direct and Indirect Orders
Shopee affiliate commission in Malaysia: how AMS charges direct and indirect social media orders, what changed on 24 May 2026, and your real rate.
Shopee Late Shipment Rate in Malaysia: What Counts as Late
Shopee late shipment rate in Malaysia: what counts as a late shipment, how the 7 day rate is calculated, what it costs, and how to bring it down.
Shopee Seller Account Suspended or Frozen in Malaysia: What To Do Next
Shopee seller account suspended in Malaysia? Here is what the restriction covers, what to prepare, and how to appeal before the 30 day deadline.
A Parcel Lost in Transit in Malaysia: What Sellers Should Do Next
A parcel lost in transit in Malaysia is a deadline, not a mystery. What to check first, the records that decide the claim, and how to avoid a repeat.
Shopee Penalty Points in Malaysia: What Sellers Get Them For
Shopee penalty points in Malaysia: what triggers them, what each tier costs your shop, and how to appeal before the punishment lands.
Shopee Return Request: What Malaysian Sellers Should Do
A Shopee return request arrives with a short clock. What the request means, what evidence decides it, and how packing video closes the gap.
How to Pack a Parcel for Shipping in Malaysia
How to pack a parcel for shipping in Malaysia: the materials, the sealing steps, and the packing record that protects you when a claim lands.
Lazada Commission Fees in Malaysia: The Official 2026 Rate Card
Lazada commission fees in Malaysia changed on 14 August 2026. See the official rate ranges, the rules behind them, and how to check your own rate.
Proof of Shipment: The Evidence That Settles a Marketplace Dispute
Proof of shipment is more than a tracking number. Here is the evidence Malaysian sellers should keep for a dispute, and the parts most sellers miss.
GMV Is Not Revenue: A Shopee Fee Breakdown (2026)
A 2026 shopee fee breakdown for Malaysian sellers: commission, programme, transaction and RM0.54 lines, and the margin they quietly take.
Buyer Risk Signals Before You Pack (TikTok Shop Malaysia)
Spot buyer risk signals before you pack a TikTok Shop order in Malaysia: account, address, chat pressure and the evidence habit that protects you.
Can Malaysian Sellers Cancel an Order Before Shipping?
Can you cancel or refuse an order before shipping in Malaysia? When it is allowed, when it hurts you, and how evidence keeps you safe either way.
How to Check a Buyer on Shopee Malaysia: Red Flags You Can Actually Verify
Wondering how to check a buyer on Shopee Malaysia before shipping? Here are red flags sellers can actually verify, and the limits of guessing.
Shopee Shipping Fee Claim Automation (SSFS): What RM0.28 Per Order Covers, and What It Doesn't
Shopee's SSFS automates shipping fee claims for RM0.28 per order, but packing disputes still need video evidence. See how to protect your margin.
TikTok Shop Shipping Fee SST (6%): What Changes for Malaysian Sellers on 7 September
TikTok Shop Malaysia applies 6% SST to seller shipping fees from 7 September 2026. See what it costs per order and how to protect thin margins.
Buyer Claims Empty Box? What Malaysian Sellers Should Do
Buyer claims the parcel arrived empty? What to check first, what evidence to gather, and how packing video protects Malaysian sellers.
Parcel Swap & Empty Parcel Claims: How to Protect Every Order
Parcel swap and empty parcel claims are decided on evidence. Learn how timestamped packing video protects every order you ship as a Malaysian seller.
Shopee Dispute Process in Malaysia: How Sellers Win Refund & Return Cases
Shopee dispute process in Malaysia explained: common claim types sellers face, what evidence the review expects, and how packing video settles cases.
Shopee Seller Protection in Malaysia: What It Covers & What It Doesn't
What Shopee seller protection in Malaysia covers, what it doesn't, and why your own packing video evidence closes gaps when claims turn into cases.
The Truth About E-commerce Fraud in Malaysia: What Sellers Don't See
Parcel-swap and empty-box claims cost Malaysian sellers money and trust. Here's why packing video evidence, not screenshots, is the proof that holds up in disputes.
TikTok Shop Disputes: How Long They Take & How to Win With Video Evidence
How long TikTok Shop disputes take varies, here's what to expect, and how timestamped packing video evidence helps you win your case.
What Is Packing Verification? Automated Video Proof for E-commerce Orders
Packing verification is automated video proof that your order was packed correctly, timestamped, hands-free, and ready for any dispute.